Shipping, Payments and VAT

Shipping Costs

We ship to the UK, Europe and the Rest of the World. We try to keep shipping costs as low as possible calculating shipping based on the weight and value of the items.  As you add items to your basket so you will see shipping remain the same until you reach the next tier.

You will have the option to upgrade your delivery method during the checkout process.  If your basket is standard delivery you will have the option in the UK to upgrade from 1st Class to Signed For or Special Delivery unless your basket is already Signed for in which case you can upgrade to Special Delivery.  This does not always mean that your order is posted the same day, though we do aim to where possible, but it does mean it is guaranteed to get to you the quickest way.

If you are outside the UK and your order is under £50 you can upgrade to International Tracked and Signed or Signed For, whatever service your country accepts.  Please see the list below.

We recommend upgrading to be sure of trouble free delivery especially if your postal service is not so reliable.

If you wish to have your goods shipped via UPS or similar please contact us for a price, typically this starts at £36.00 for Europe for up to 1kg of goods.

 

In the EU and have a VAT number

If you are a company in the EU and have a valid VAT number you can request an invoice without VAT. To do this please add items to your order as normal and go all the way through the checkout and to the Sagepay screen but DO NOT ENTER YOUR CARD DETAILS just cancel, this registers the order on the site. Email us at info@charlesguitars.co.uk with the name you placed the order under and your VAT number and we will send you an invoice without VAT. You can pay by Bank Transfer, Paypal or by credit card by calling us on the number on the invoice. Your VAT number must be able to be validated Here.

If your delivery address is outside the EU you do not pay VAT

All prices are inclusive of 20% VAT but if your delivery address is outside the EU then the VAT will be deducted at checkout and your invoice will show the amount without VAT. Divide the price shown by 1.2 to get the ex VAT price.

Payment Methods

Our site uses Paypal to process payments however if you do not have a paypal account do not worry because when you get to the paypal payments page you can use any credit card.

The countries below accept International Tracked and Signed for, all other countries offer International Signed but without tracking.

ANDORRA
ARGENTINA
AUSTRIA
BELARUS
BELGIUM
BULGARIA
CANADA
CAYMAN ISLANDS
CROATIA
CZECH REPUBLIC
DENMARK
ECUADOR
FINLAND
FRANCE
GERMANY
GIBRALTAR
GREECE
HONG KONG
HUNGARY
ICELAND
IRELAND REPUBLIC
ITALY
JAPAN
LEICHESTEIN
LITHUANIA
LUXEMBOURG
MALTA
NETHERLANDS
NEW ZEALAND
POLAND
PORTUGAL
ROMANIA
SAN MARINO
SINGAPORE
SLOVAKIA
SOUTH KOREA
SWEEDEN
SWITZERLAND
THAILAND
TRINIDAD & TOBAGO
USA
VATICAN