How do I Return Items from my order

If you need to return an item from your order best to first check  HERE

All returns must have a returns note.  

The easiest way to generate this is to log into your account:

   1. Go to your name at the top of the page

   2. Order History and VIEW ORDERS

   3. Select the order

   4. At the bottom RETURN ITEMS

   5. Check the box for the item and RETURN SELECTED ITEMS

   6. Print the returns note, follow the instructions and include the note in the package

If you do not have an account please use the Contact Form and let us know:

   1. The order number

   2. Which items you are returning

   3. The reason

We can then generate a return for you which you will receive via email.

Sorry but we do not offer exchanges.

We usually process the refunds pretty quickly but it may take your payment provider a little longer but we do our bit pronto.

Items sent back to us without a returns note may not get refunded as we don't know who returned them, what the order number is and what is the reason.  There can be much time between when you first emailed us and the item is received and the email thread may be gone.