How do I Return Items from my order

If you need to return an item from your order best to first check  HERE

If you are returning goods from outside the UK please classify as a returned item as any duty or vat that is payable by us will be deducted form any reund due.

All returns must have a returns note.  

The easiest way to generate this is to log into your account:

   1. Go to your name at the top of the page

   2. Order History and VIEW ORDERS

   3. Select the order

   4. At the bottom RETURN ITEMS

   5. Check the box for the item and RETURN SELECTED ITEMS

   6. Print the returns note, follow the instructions and include the note in the package

If you do not have an account

   1. Use the Contact Form and let us know

   2. The order number

   3. Which items you are returning

   4. The reason

We can then generate a return for you which you will receive via email.

International returns and those that may incur Duty/VAT

In addition to the above it is important that you mark for customs that the item is a RETURN as any Duty and / or VAT that is leavied to us will be deducted from any refund.

Please note that even if you mark as a return Customs may leavy charges.  There is little we can do about this as there is no process to appeal a decision by customs.

Sorry but we do not offer exchanges.

We usually process the refunds pretty quickly but it may take your payment provider a little longer but we do our bit pronto.

Items sent back to us without a returns note may not get refunded as we don't know who returned them, what the order number is and what is the reason.  There can be much time between when you first emailed us and the item is received and the email thread may be gone.